Question 1

How far in advance should I book picture day?

Accepted Answer

We recommend booking 6–8 weeks in advance for fall picture day (September–November) and 4–6 weeks for other times of year. Spring spots fill quickly — contact us by January for spring dates.

Question 2

What do you need from us to prepare for picture day?

Accepted Answer

Just three things: a class schedule with homeroom assignments, a designated indoor space (gym, cafeteria, or hallway works), and someone to greet us when we arrive 30 minutes early. We handle everything else.

Question 3

How does the view-first ordering model work?

Accepted Answer

After picture day, parents receive a secure link via email or text. They can view their child's portrait, choose their favorites, and place an order — all before paying anything. No upfront payment required at picture day.

Question 4

Do you provide parent communication materials?

Accepted Answer

Yes. We provide email templates, text message templates, and social media posts for you to send before and after picture day. You just fill in the date and send.

Question 5

What if we need to reschedule?

Accepted Answer

Life happens. Reschedules are available at no charge with 48-hour notice. For same-day cancellations due to emergencies, contact us immediately — we'll work with you.

Question 6

Do you photograph retake days?

Accepted Answer

Yes, retake day is included in your package at no additional charge. We typically schedule retakes 3–4 weeks after the original picture day.

Question 7

Can parents order after the delivery deadline?

Accepted Answer

Yes, our online ordering portal stays open year-round. Late orders are processed with a slightly longer delivery timeline but are always accepted.

Question 8

Do you work with Title I schools?

Accepted Answer

Absolutely. We have pricing structures that work for Title I schools and can discuss revenue-sharing arrangements where picture day generates income for the school's general fund.

Question 9

What areas of Texas do you serve?

Accepted Answer

We primarily serve San Antonio and the greater Bexar County area, including New Braunfels, Schertz, Boerne, Cibolo, Helotes, Universal City, and Converse. Contact us for availability in other areas.

Question 10

Are you available for graduation and other school events?

Accepted Answer

Yes. In addition to portrait days, we photograph graduation ceremonies, award ceremonies, staff events, and school sports. Contact us for event photography pricing.

Question 11

How does appointment-based scheduling work?

Accepted Answer

We work with your studio schedule to assign each class or dancer a specific time slot. Families receive a reminder the day before with their appointment time. No lobby lines, no waiting.

Question 12

What is the Pose Library?

Accepted Answer

A curated collection of dance poses organized by style (ballet, hip hop, jazz, lyrical, cheer, gymnastics). Before stepping in front of the camera, each dancer selects their pose on our iPad kiosk.

Question 13

How does revenue sharing work for studios?

Accepted Answer

Your studio earns a percentage of every order placed by your dance families. No upfront cost, no minimum order requirement, no admin work. We send a monthly report and payment.

Question 14

Can we use the portraits in our marketing?

Accepted Answer

Yes. Your studio partnership includes a license to use portraits in social media, your website, flyers, and all other marketing materials.

Question 15

Do you photograph recitals and competitions?

Accepted Answer

Yes. We offer studio portrait days and performance coverage. Performance packages include edited action shots delivered within 48 hours.

Question 16

How long does portrait day take for a studio with 100 dancers?

Accepted Answer

With our appointment system, approximately 4–5 hours. Each dancer averages 2–3 minutes in front of the camera, plus transition time between appointments.

Question 17

Do you accommodate multiple costume changes?

Accepted Answer

Yes. We can schedule multiple portrait sessions for studios where dancers perform in different costumes. This is built into the scheduling when you book.

Question 18

What happens if a dancer is unhappy with their portrait?

Accepted Answer

Every dancer sees their portrait on our iPad before leaving the camera. If they're not happy, we retake immediately. We don't let any dancer leave without a portrait they're proud of.

Question 19

When will I see my child's portrait?

Accepted Answer

You'll receive an email or text link within 24 hours of picture day with access to your child's portraits. You can then order prints, digital downloads, or packages.

Question 20

Do I have to pay upfront on picture day?

Accepted Answer

No. With our view-first model, you see the portraits first and then decide what to order. No upfront payment, no order envelopes to worry about.

Question 21

How quickly will my order arrive?

Accepted Answer

Print orders are shipped directly to your home within 72 hours of placing your order. Digital downloads are available immediately after purchase.

Question 22

What if my child was absent on picture day?

Accepted Answer

No problem. Retake day is included for all students who were absent or who want to be re-photographed. Your school will communicate the retake date.

Question 23

Can I request a specific pose or background?

Accepted Answer

Yes! Our iPad kiosk shows your child's photos immediately. If you'd like a different pose, our photographer will reshoot. We also offer a Pose Library for studios where dancers select their preferred pose in advance.

Question 24

What if I'm unhappy with the final portraits?

Accepted Answer

Contact us directly at hello@sapicture.day. We stand behind our work. If you're genuinely unhappy with the portraits, we'll work with you on a resolution — up to and including a complimentary reshoot.

Question 25

Are my child's photos shared on social media or in marketing?

Accepted Answer

Never without your explicit written consent. We do not use any student photos in marketing, on social media, or anywhere else without a signed parental consent form.

Question 26

Can I order more prints after the original order?

Accepted Answer

Yes. Our online ordering portal stays open year-round. You can place additional orders anytime, though we recommend ordering within the first year for best quality consistency.

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